Customer Issue: Mrs. Holt’s daughters were in the garage with her getting ready to go, but one of them twisted a sensor out of alignment while she waited.
Our Solution: One of Mrs. Holt’s garage door sensors had indeed been moved entirely out of alignment. Our team used careful measurements of both sensors and across the doorframe to find the exact positions they needed to be in to line up once more. We adjusted the misaligned sensor, then completed thorough testing to confirm the door had been made safe to use.
New Garage Door Installation
Customer Issue: Decided he wanted to replace his old garage door with a beautiful wood-like model that wouldn't require special maintenance.
Our Solution: After the consultation we provided, the customer decided to choose a faux-wood panel garage door from the imitation wood, Canyon Ridge collection by Clopay. Installing the new door didn't take long and the customer was very happy with the new look.
Customer Issue: Damaged tracks.
Our Solution: An examination of the hardware parts led us to discover bent track sections which caused the rollers to make grinding noises and hindered the movement of the door. The extent of the damage was quite severe, so we suggested replacing the tracks with new ones that will be more durable. The customer agreed, and after completing the job we lubricated the rollers and the hinges to ensure the door would continue moving smoothly and quietly.
Customer Issue: Needed a new opener.
Our Solution: We explained the differences between the various replacement models and the customer decided on a new model that was controllable with his smartphone. We replaced the old opener to his satisfaction.
Customer Issue: Malfunctioning door opener.
Our Solution: After an examination of the opener, our technician found a crack in the opener's circuit board. He replaced the circuit board and this solved the problem. He lubricated and tightened all of the fittings and tested the opener to make sure the entire door was operating correctly.
Customer Issue: Broken torsion spring.
Our Solution: We disconnected the opener, carefully removing the broken spring and then replaced both springs with a new more durable set. We tightened and tested the door manually and then reconnected the opener to make sure it was properly balanced.