Damaged tracks.
An examination of the hardware parts led us to discover bent track sections which caused the rollers to make grinding noises and hindered the movement of the door. The extent of the damage was quite severe, so we suggested replacing the tracks with new ones that will be more durable. The customer agreed, and after completing the job we lubricated the rollers and the hinges to ensure the door would continue moving smoothly and quietly.
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* $29 service call - deducted from the service
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